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Voyager of the Seas gangway snafu
Question:
I was on the RCCL Voyager in the western Caribbean last week (April 1 – 8), and the planned stop at Grand Cayman had to be aborted after the ship had arrived in the harbor. Guests were not allowed off the ship because the Voyager did not have the proper gangway equipment on board to connect to the tenders that were supposed to take everyone in to shore. Apparently this was Voyager’s first ever visit to Grand Cayman and no one at RCCL had bothered to make sure their gangways would work. Needless to say, the captain seemed quite embarassed when announcing the sudden change of plans on the PA system. In compensation, guests were treated to an open bar from 11:30 am to 1:30 pm that day and were given a $50 per person credit on their tab for the week. Some passengers seemed quite displeased with the amount of compensation, and I’d venture a guess that RCCL will lose some repeat business as a result, even though the captain swore the problem would be corrected in time for this week’s sailing. No word as to whether any heads rolled for this bone-headed screw-up. Maybe someone who reads this will be able to provide an update on this week’s Grand Cayman stop. —– Posted via NewsOne.Net: Free (anonymous) Usenet News via the Web —– http://newsone.net/ — Free reading and anonymous posting to 60,000+ groups NewsOne.Net prohibits users from posting spam. If this or other posts
Response:
This is very interesting because we were on the Inspiration the week before and I am pretty sure that there was a RCCL ship in harbor with us, along with another Carnival ship, the Paridise. Like the others they were using the tenders to get back and forth. It’s really hard to beleive they wouldn’t know their own boats better. We did run into the Voyager of the Sea at Cozemel the next day, we all shared a party boat. How was the rest of the cruise? – Hide quoted text — Show quoted text – > I was on the RCCL Voyager in the western Caribbean last week > (April 1 – 8), and the planned stop at Grand Cayman had to be > aborted after the ship had arrived in the harbor. Guests > were not allowed off the ship because the Voyager did not > have the proper gangway equipment on board to connect to the > tenders that were supposed to take everyone in to shore. > Apparently this was Voyager’s first ever visit to Grand > Cayman and no one at RCCL had bothered to make sure their > gangways would work. Needless to say, the captain seemed > quite embarassed when announcing the sudden change of plans on > the PA system. In compensation, guests were treated to an > open bar from 11:30 am to 1:30 pm that day and were given a > $50 per person credit on their tab for the week. Some passengers > seemed quite displeased with the amount of compensation, and I’d > venture a guess that RCCL will lose some repeat business as a > result, even though the captain swore the problem would be > corrected in time for this week’s sailing. No word as to whether > any heads rolled for this bone-headed screw-up. Maybe someone > who reads this will be able to provide an update on this week’s > Grand Cayman stop.
Response:
I was on the RCCL Voyager in the western Caribbean last week (April 1 – 8), and the planned stop at Grand Cayman had to be aborted after the ship had arrived in the harbor. Guests were not allowed off the ship because the Voyager did not have the proper gangway equipment on board to connect to the tenders that were supposed to take everyone in to shore. Apparently this was Voyager’s first ever visit to Grand Cayman and no one at RCCL had bothered to make sure their gangways would work. Needless to say, the captain seemed quite embarassed when announcing the sudden change of plans on the PA system. In compensation, guests were treated to an open bar from 11:30 am to 1:30 pm that day and were given a $50 per person credit on their tab for the week. Some passengers seemed quite displeased with the amount of compensation, and I’d venture a guess that RCCL will lose some repeat business as a result, even though the captain swore the problem would be corrected in time for this week’s sailing. No word as to whether any heads rolled for this bone-headed screw-up. Maybe someone who reads this will be able to provide an update on this week’s Grand Cayman stop. —– Posted via NewsOne.Net: Free (anonymous) Usenet News via the Web —– http://newsone.net/ — Free reading and anonymous posting to 60,000+ groups NewsOne.Net prohibits users from posting spam. If this or other posts
Response:
This is very interesting because we were on the Inspiration the week before and I am pretty sure that there was a RCCL ship in harbor with us, along with another Carnival ship, the Paridise. Like the others they were using the tenders to get back and forth. It’s really hard to beleive they wouldn’t know their own boats better. We did run into the Voyager of the Sea at Cozemel the next day, we all shared a party boat. How was the rest of the cruise? – Hide quoted text — Show quoted text – > I was on the RCCL Voyager in the western Caribbean last week > (April 1 – 8), and the planned stop at Grand Cayman had to be > aborted after the ship had arrived in the harbor. Guests > were not allowed off the ship because the Voyager did not > have the proper gangway equipment on board to connect to the > tenders that were supposed to take everyone in to shore. > Apparently this was Voyager’s first ever visit to Grand > Cayman and no one at RCCL had bothered to make sure their > gangways would work. Needless to say, the captain seemed > quite embarassed when announcing the sudden change of plans on > the PA system. In compensation, guests were treated to an > open bar from 11:30 am to 1:30 pm that day and were given a > $50 per person credit on their tab for the week. Some passengers > seemed quite displeased with the amount of compensation, and I’d > venture a guess that RCCL will lose some repeat business as a > result, even though the captain swore the problem would be > corrected in time for this week’s sailing. No word as to whether > any heads rolled for this bone-headed screw-up. Maybe someone > who reads this will be able to provide an update on this week’s > Grand Cayman stop.