Business History Books » Business Plans » Skyauction ripped me off $746
Skyauction ripped me off $746
Question:
Joe: Is this Skyauction a good company to do business with? Perhaps you could do some investigating and provide us readers with an update in a future newsletter. Bob > four months later, I still have no ticket and they still > |have my money! I’ve written them 15 emails and called them 5 times, > but to no avail. > Contact your local State’s Attorney office and speak to whatever they > call their Consumer Fraud or Consumer Protection Office.
Before you buy.
Response:
> Good point, however, the 30-day rule would likely come into play as > well. Disputes must be made in writing no later than 30 days from > statement closing date (I think that’s the barometer used).
When I got stuck with a worthless Braniff ticket, Amex credited my account for the cost of the ticket. It was an advance purchase and had already been paid for. They sent me some legal papers to sign in which I basically signed over the rights to the claim to the ticket to Amex. I’m not saying all CC companies HAVE to do this or will do this. But they have an interest in doing it. In the Braniff case, they probably only got back pennies on the dollar, but I got it all back. They got a customer that hasn’t forgotten. In this case, with a company that may still be operating, at least the CC company would want to know and may consider terminating it’s agreement with them. – Hide quoted text — Show quoted text -> Unless you have a very unusual credit card, the company can do what they > call a backcharge against any future revenue due to the company and thus not > pay them the next time they have a transaction > The credit card company then takes up the matter with them from a different > position – one of strength. No action, no bucks, and if they dispute it, > still no bucks until it gets resolved. > > It appears to be too late for that. Since she says "they still have my > > money," looks like she already paid the credit card charge. That’s > > where she made her mistake. I would *never* pay a charge for goods or > > services I hadn’t received. All she had to do was send a letter to the > > credit card company letting them know she hadn’t received the product > > for which she had been charged and asked the cc company to place a hold > > on the charge. > > > you can challenge the charge through your credit card. > > > save yourself the hassle. > > > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > > > | an auction, and the following week they charged my credit card $746. > To > > > | this day – four months later, I still have no ticket and they still > > > | have my money! I’ve written them 15 emails and called them 5 times, > but > > > | to no avail. > > > | > > > | It’s a nightmare! For 2 months I emailed them and called them, but > they > > > | didn’t get me any dates. Finally I asked them to just refund my money > > > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > > > | (apparently the COO) who said he’d "take care of it" but he didn’t – > my > > > | credit card has not been credited. He hasn’t responded to my email. > > > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > > > | to speak to his supervisor and got a woman who was not much better. > > > | > > > | The reason I found this forum is because I’ve been doing Web searches > > > | in desperation to see if I can locate info to do something about this. > > > | Does anyone know what I can do? Or do you know how I can get hold of > > > | their CEO? Or sue them, or something? > > > | > > > | TIA > > > | > > > | Yee > > > | > > > | > > > | Before you buy.
Before you buy.
Response:
I had a dispute with Frontier Airlines which I filed with American Express. Despite Amex’s agreeing with me that alot of what Frontier did and said was unbelievable, rude and downright untrue I still had to eat the ticket. You win some, you lose some. I’m glad you won one for us 
Howard Sherman http://www.travelpath.net – Hide quoted text — Show quoted text -> Good point, however, the 30-day rule would likely come into play as > well. Disputes must be made in writing no later than 30 days from > statement closing date (I think that’s the barometer used). > When I got stuck with a worthless Braniff ticket, Amex > credited my account for the cost of the ticket. It was an advance > purchase and had already been paid for. They sent me some > legal papers to sign in which I basically signed over the > rights to the claim to the ticket to Amex. I’m not saying all > CC companies HAVE to do this or will do this. But they have > an interest in doing it. In the Braniff case, they probably > only got back pennies on the dollar, but I got it all back. > They got a customer that hasn’t forgotten. > In this case, with a company that may still be operating, > at least the CC company would want to know and may consider > terminating it’s agreement with them. > > Unless you have a very unusual credit card, the company can do what > they > > call a backcharge against any future revenue due to the company and > thus not > > pay them the next time they have a transaction > > The credit card company then takes up the matter with them from a > different > > position – one of strength. No action, no bucks, and if they > dispute it, > > still no bucks until it gets resolved. > > > It appears to be too late for that. Since she says "they still > have my > > > money," looks like she already paid the credit card charge. > That’s > > > where she made her mistake. I would *never* pay a charge for > goods or > > > services I hadn’t received. All she had to do was send a letter > to the > > > credit card company letting them know she hadn’t received the > product > > > for which she had been charged and asked the cc company to place a > hold > > > on the charge. > > > > you can challenge the charge through your credit card. > > > > save yourself the hassle. > > > > | I’m having the worst experience ever with Skyauction. On Oct > 17 I won > > > > | an auction, and the following week they charged my credit card > $746. > > To > > > > | this day – four months later, I still have no ticket and they > still > > > > | have my money! I’ve written them 15 emails and called them 5 > times, > > but > > > > | to no avail. > > > > | > > > > | It’s a nightmare! For 2 months I emailed them and called them, > but > > they > > > > | didn’t get me any dates. Finally I asked them to just refund > my money > > > > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > > > > | (apparently the COO) who said he’d "take care of it" but he > didn’t – > > my > > > > | credit card has not been credited. He hasn’t responded to my > email. > > > > | Before that I spoke to a Mickey who was unbelievably rude, so > I asked > > > > | to speak to his supervisor and got a woman who was not much > better. > > > > | > > > > | The reason I found this forum is because I’ve been doing Web > searches > > > > | in desperation to see if I can locate info to do something > about this. > > > > | Does anyone know what I can do? Or do you know how I can get > hold of > > > > | their CEO? Or sue them, or something? > > > > | > > > > | TIA > > > > | > > > > | Yee > > > > | > > > > | > > > > | Before you buy. > Before you buy.
Response:
Oh yes, thought I should mention: was wondering if my situation might be an isolated incident with SkyAuction, but a seach turned up this: http://x38.deja.com/getdoc.xp? AN=541800959&CONTEXT=951124644.169082911&hitnum=16 – Hide quoted text — Show quoted text ->From what I understand, and I’m no authority on this, the jurisdiction >in which the business is located sets the venue for the fraudulent >incident. I’m sure some lawyer will comment on this. > As a general matter any state where the company has "sufficient > contacts" has jurisdiction over the company. The *law* that controls > is generally that of the state where the transaction was conducted. > Whether the attorney general cares or not is an entirely different > matter. I would guess that you would have the most luck with your > state or the state where the business is located. > Caveat: I am not a lawyer (yet!) > Andrew
Before you buy.
Response:
It must be the same guy (unless there’s more than one Sal Esposito in the discount travel business). The email address I’ve been emailing him on the SkyAuction Website. Yee (apologies to anyone who tried to email me, my account is back up) – Hide quoted text — Show quoted text -> –WebTV-Mail-7730-445 > Content-Type: Text/Plain; Charset=US-ASCII > Content-Transfer-Encoding: 7Bit > If this guy is the same one that I had dealings with several years > ago, I would certainly like to know. At that time, I purchased airfare > tickets from a "1-800" company guaranteeing the lowest airfare > available.Great price, but like you, no tickets! After several heated > phone calls and the departure date fast approaching, I called the Better > Business Bureau and the State’s Attorney Generals Office(Florida) to > lodge formal complaints. > Within a week, and only about a week and a half before departure, > recieved the airline tickets. The BBB later informed me that they had > numerous complaints against this company and it’s COO- one "Sal > Esposito" ! > Please let me know if he’s the same guy, so I can avoid > SkyAuction. > –WebTV-Mail-7730-445 > Content-Description: signature > Content-Disposition: Inline > Content-Type: Text/HTML; Charset=US-ASCII > Content-Transfer-Encoding: 7Bit > <html><body text="#87CEEB" link="#F5FFFA"> > <body
background="http://www.geocities.com/TheTropics/Cove/8255/BGs/purpdiamon dbg.gif"> > Feel free to visit: <A
HREF="http://www.geocities.com/TheTropics/Cove/8255/index.html">BafflinB S’s > Atlantis Paradise</A> > </body></html> > –WebTV-Mail-7730-445–
Before you buy.
Response:
Sure. Except I *really* wanted to go on this trip and expected they would come through with a ticket since I was then told by the Chief Operating Officer of a supposedly legit established company that he would handle it. Perhaps you should hire your smarts out. Yee – Hide quoted text — Show quoted text – > It appears to be too late for that. Since she says "they still have my > money," looks like she already paid the credit card charge. That’s > where she made her mistake. I would *never* pay a charge for goods or > services I hadn’t received. All she had to do was send a letter to the > credit card company letting them know she hadn’t received the product > for which she had been charged and asked the cc company to place a hold > on the charge. > you can challenge the charge through your credit card. > save yourself the hassle. > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > | an auction, and the following week they charged my credit card $746. To > | this day – four months later, I still have no ticket and they still > | have my money! I’ve written them 15 emails and called them 5 times, but > | to no avail. > | > | It’s a nightmare! For 2 months I emailed them and called them, but they > | didn’t get me any dates. Finally I asked them to just refund my money > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > | (apparently the COO) who said he’d "take care of it" but he didn’t – my > | credit card has not been credited. He hasn’t responded to my email. > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > | to speak to his supervisor and got a woman who was not much better. > | > | The reason I found this forum is because I’ve been doing Web searches > | in desperation to see if I can locate info to do something about this. > | Does anyone know what I can do? Or do you know how I can get hold of > | their CEO? Or sue them, or something? > | > | TIA > | > | Yee > | > | > | Before you buy.
Before you buy.
Response:
Thanks for the info (and to Joe Harkins too). BTW I thought perhaps my situation was an isolated incident with them, but when I did a search I found this: http://x45.deja.com/getdoc.xp? AN=541800959&CONTEXT=951042257.379715593&hitnum=0 so… Yee – Hide quoted text — Show quoted text -> Unless you have a very unusual credit card, the company can do what they > call a backcharge against any future revenue due to the company and thus not > pay them the next time they have a transaction > The credit card company then takes up the matter with them from a different > position – one of strength. No action, no bucks, and if they dispute it, > still no bucks until it gets resolved. > It appears to be too late for that. Since she says "they still have my > money," looks like she already paid the credit card charge. That’s > where she made her mistake. I would *never* pay a charge for goods or > services I hadn’t received. All she had to do was send a letter to the > credit card company letting them know she hadn’t received the product > for which she had been charged and asked the cc company to place a hold > on the charge. > > you can challenge the charge through your credit card. > > save yourself the hassle. > > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > > | an auction, and the following week they charged my credit card $746. > To > > | this day – four months later, I still have no ticket and they still > > | have my money! I’ve written them 15 emails and called them 5 times, > but > > | to no avail. > > | > > | It’s a nightmare! For 2 months I emailed them and called them, but > they > > | didn’t get me any dates. Finally I asked them to just refund my money > > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > > | (apparently the COO) who said he’d "take care of it" but he didn’t – > my > > | credit card has not been credited. He hasn’t responded to my email. > > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > > | to speak to his supervisor and got a woman who was not much better. > > | > > | The reason I found this forum is because I’ve been doing Web searches > > | in desperation to see if I can locate info to do something about this. > > | Does anyone know what I can do? Or do you know how I can get hold of > > | their CEO? Or sue them, or something? > > | > > | TIA > > | > > | Yee > > | > > | > > | Before you buy.
Before you buy.
Response:
>From what I understand, and I’m no authority on this, the jurisdiction >in which the business is located sets the venue for the fraudulent >incident. I’m sure some lawyer will comment on this.
As a general matter any state where the company has "sufficient contacts" has jurisdiction over the company. The *law* that controls is generally that of the state where the transaction was conducted. Whether the attorney general cares or not is an entirely different matter. I would guess that you would have the most luck with your state or the state where the business is located. Caveat: I am not a lawyer (yet!) Andrew
Response:
If this guy is the same one that I had dealings with several years ago, I would certainly like to know. At that time, I purchased airfare tickets from a "1-800" company guaranteeing the lowest airfare available.Great price, but like you, no tickets! After several heated phone calls and the departure date fast approaching, I called the Better Business Bureau and the State’s Attorney Generals Office(Florida) to lodge formal complaints. Within a week, and only about a week and a half before departure, recieved the airline tickets. The BBB later informed me that they had numerous complaints against this company and it’s COO- one "Sal Esposito" ! Please let me know if he’s the same guy, so I can avoid SkyAuction.
Feel free to visit: BafflinBS’sAtlantis Paradise
Response:
Mike, thank you! This is very helpful. Now I know some steps I can take. Yes it is past the 60 days on my credit card. But you are right, it’s worth a try. Besides the (considerable) amount of money, it’s been awful getting messed about (I had to change my travel plans, cancel my hotel reservations etc.), stressed out, lied to, and spending a lot of time and energy over these unbelievably rude company. BTW, reading some of the posts here I thought maybe I was an isolated incident but when I did a search I saw this post: http://x45.deja.com/getdoc.xp? AN=541800959&CONTEXT=951042257.379715593&hitnum=0 Yee (apologies to anyone who tried to email me, my account is back up) – Hide quoted text — Show quoted text -> Depending on the date this charge first appeared on your statement you may > be able to challenge it through the credit card company. You have 60 days > from the date of the statement it first appeared on to put the amount in > dispute. (Follow the wording there, it’s 60 days from the statement date on > the bill it first showed up on, not thirty days, not the closing date, not > the date you received the statement, federal law states 60 days from the > statement date). This only applies if you paid with a credit card, not a > Debit Card. > So depending on when your bank cuts the statements and when they put the > charge through you may already be past that date. The information is > printed on the back of your statement as to how to do so, don’t listen to > people here who make up wrong numbers just because they like to see their > own posts. You can put an amount in dispute weather you have paid it or > not. > If the 60 days have past you can still try and see if they will take any > action for you. Remember, any contact with the bank has to be in writing to > give you the protection of the Fair Credit Act, so once you call them follow > it up with a letter. > You should also be contacting the auction company in writing (get a return > receipt so you can prove they got the complaint), e-mails will not offer you > or the Credit Card company any proof you tried to resolve this. Whatever > state they are based in probably has a Department of Consumer Protection > website where you can also file a complaint, and the Better Business Bureau > also maintains a website for filing complaints. These may or may not do any > good (sent a copy of any complaints to the auction company), but will at > least put a complaint history in those files should the next person look > before spending the money. > The Skyauction.com name is registered to: > Magical Holidays Inc. (SKYAUCTION-DOM) > 501 Madison Avenue > New York, NY 10022 > so you may want to file a complaint with the City of New York too, they also > maintain a consumer protection division. New York City Better Business > Bureau’s site is located at http://www.newyork.bbb.org they also offer some > mediation programs. > And yes you can sue them probably in small claims, but I would only try that > as a last resort, try the complaint process first. Nothing gets results > quicker sometimes then a unresolved complaint at the State or BBB, companies > will work very hard to clear that from the books. > I’m having the worst experience ever with Skyauction. On Oct 17 I won > an auction, and the following week they charged my credit card $746. To > this day – four months later, I still have no ticket and they still > have my money! I’ve written them 15 emails and called them 5 times, but > to no avail. > It’s a nightmare! For 2 months I emailed them and called them, but they > didn’t get me any dates. Finally I asked them to just refund my money > and credit my charge card on Dec 22 – I spoke to Sal Esposito > (apparently the COO) who said he’d "take care of it" but he didn’t – my > credit card has not been credited. He hasn’t responded to my email. > Before that I spoke to a Mickey who was unbelievably rude, so I asked > to speak to his supervisor and got a woman who was not much better. > The reason I found this forum is because I’ve been doing Web searches > in desperation to see if I can locate info to do something about this. > Does anyone know what I can do? Or do you know how I can get hold of > their CEO? Or sue them, or something? > TIA > Yee > Before you buy.
Before you buy.
Response:
Good point, however, the 30-day rule would likely come into play as well. Disputes must be made in writing no later than 30 days from statement closing date (I think that’s the barometer used). – Hide quoted text — Show quoted text – > Unless you have a very unusual credit card, the company can do what they > call a backcharge against any future revenue due to the company and thus not > pay them the next time they have a transaction > The credit card company then takes up the matter with them from a different > position – one of strength. No action, no bucks, and if they dispute it, > still no bucks until it gets resolved. > It appears to be too late for that. Since she says "they still have my > money," looks like she already paid the credit card charge. That’s > where she made her mistake. I would *never* pay a charge for goods or > services I hadn’t received. All she had to do was send a letter to the > credit card company letting them know she hadn’t received the product > for which she had been charged and asked the cc company to place a hold > on the charge. > > you can challenge the charge through your credit card. > > save yourself the hassle. > > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > > | an auction, and the following week they charged my credit card $746. > To > > | this day – four months later, I still have no ticket and they still > > | have my money! I’ve written them 15 emails and called them 5 times, > but > > | to no avail. > > | > > | It’s a nightmare! For 2 months I emailed them and called them, but > they > > | didn’t get me any dates. Finally I asked them to just refund my money > > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > > | (apparently the COO) who said he’d "take care of it" but he didn’t – > my > > | credit card has not been credited. He hasn’t responded to my email. > > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > > | to speak to his supervisor and got a woman who was not much better. > > | > > | The reason I found this forum is because I’ve been doing Web searches > > | in desperation to see if I can locate info to do something about this. > > | Does anyone know what I can do? Or do you know how I can get hold of > > | their CEO? Or sue them, or something? > > | > > | TIA > > | > > | Yee > > | > > | > > | Before you buy.
Response:
> four months later, I still have no ticket and they still > |have my money! I’ve written them 15 emails and called them 5 times, > but to no avail.
Contact your local State’s Attorney office and speak to whatever they call their Consumer Fraud or Consumer Protection Office.
Response:
> > four months later, I still have no ticket and they still > |have my money! I’ve written them 15 emails and called them 5 times, > but to no avail. > Contact your local State’s Attorney office and speak to whatever they > call their Consumer Fraud or Consumer Protection Office.
From what I understand, and I’m no authority on this, the jurisdiction in which the business is located sets the venue for the fraudulent incident. I’m sure some lawyer will comment on this.
Response:
Depending on the date this charge first appeared on your statement you may be able to challenge it through the credit card company. You have 60 days from the date of the statement it first appeared on to put the amount in dispute. (Follow the wording there, it’s 60 days from the statement date on the bill it first showed up on, not thirty days, not the closing date, not the date you received the statement, federal law states 60 days from the statement date). This only applies if you paid with a credit card, not a Debit Card. So depending on when your bank cuts the statements and when they put the charge through you may already be past that date. The information is printed on the back of your statement as to how to do so, don’t listen to people here who make up wrong numbers just because they like to see their own posts. You can put an amount in dispute weather you have paid it or not. If the 60 days have past you can still try and see if they will take any action for you. Remember, any contact with the bank has to be in writing to give you the protection of the Fair Credit Act, so once you call them follow it up with a letter. You should also be contacting the auction company in writing (get a return receipt so you can prove they got the complaint), e-mails will not offer you or the Credit Card company any proof you tried to resolve this. Whatever state they are based in probably has a Department of Consumer Protection website where you can also file a complaint, and the Better Business Bureau also maintains a website for filing complaints. These may or may not do any good (sent a copy of any complaints to the auction company), but will at least put a complaint history in those files should the next person look before spending the money. The Skyauction.com name is registered to: Magical Holidays Inc. (SKYAUCTION-DOM) 501 Madison Avenue New York, NY 10022 so you may want to file a complaint with the City of New York too, they also maintain a consumer protection division. New York City Better Business Bureau’s site is located at http://www.newyork.bbb.org they also offer some mediation programs. And yes you can sue them probably in small claims, but I would only try that as a last resort, try the complaint process first. Nothing gets results quicker sometimes then a unresolved complaint at the State or BBB, companies will work very hard to clear that from the books. – Hide quoted text — Show quoted text – > I’m having the worst experience ever with Skyauction. On Oct 17 I won > an auction, and the following week they charged my credit card $746. To > this day – four months later, I still have no ticket and they still > have my money! I’ve written them 15 emails and called them 5 times, but > to no avail. > It’s a nightmare! For 2 months I emailed them and called them, but they > didn’t get me any dates. Finally I asked them to just refund my money > and credit my charge card on Dec 22 – I spoke to Sal Esposito > (apparently the COO) who said he’d "take care of it" but he didn’t – my > credit card has not been credited. He hasn’t responded to my email. > Before that I spoke to a Mickey who was unbelievably rude, so I asked > to speak to his supervisor and got a woman who was not much better. > The reason I found this forum is because I’ve been doing Web searches > in desperation to see if I can locate info to do something about this. > Does anyone know what I can do? Or do you know how I can get hold of > their CEO? Or sue them, or something? > TIA > Yee > Before you buy.
Response:
Unless you have a very unusual credit card, the company can do what they call a backcharge against any future revenue due to the company and thus not pay them the next time they have a transaction The credit card company then takes up the matter with them from a different position – one of strength. No action, no bucks, and if they dispute it, still no bucks until it gets resolved.
– Hide quoted text — Show quoted text -> It appears to be too late for that. Since she says "they still have my > money," looks like she already paid the credit card charge. That’s > where she made her mistake. I would *never* pay a charge for goods or > services I hadn’t received. All she had to do was send a letter to the > credit card company letting them know she hadn’t received the product > for which she had been charged and asked the cc company to place a hold > on the charge. > you can challenge the charge through your credit card. > save yourself the hassle. > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > | an auction, and the following week they charged my credit card $746. To > | this day – four months later, I still have no ticket and they still > | have my money! I’ve written them 15 emails and called them 5 times, but > | to no avail. > | > | It’s a nightmare! For 2 months I emailed them and called them, but they > | didn’t get me any dates. Finally I asked them to just refund my money > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > | (apparently the COO) who said he’d "take care of it" but he didn’t – my > | credit card has not been credited. He hasn’t responded to my email. > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > | to speak to his supervisor and got a woman who was not much better. > | > | The reason I found this forum is because I’ve been doing Web searches > | in desperation to see if I can locate info to do something about this. > | Does anyone know what I can do? Or do you know how I can get hold of > | their CEO? Or sue them, or something? > | > | TIA > | > | Yee > | > | > | Before you buy.
Response:
I’m having the worst experience ever with Skyauction. On Oct 17 I won an auction, and the following week they charged my credit card $746. To this day – four months later, I still have no ticket and they still have my money! I’ve written them 15 emails and called them 5 times, but to no avail. It’s a nightmare! For 2 months I emailed them and called them, but they didn’t get me any dates. Finally I asked them to just refund my money and credit my charge card on Dec 22 – I spoke to Sal Esposito (apparently the COO) who said he’d "take care of it" but he didn’t – my credit card has not been credited. He hasn’t responded to my email. Before that I spoke to a Mickey who was unbelievably rude, so I asked to speak to his supervisor and got a woman who was not much better. The reason I found this forum is because I’ve been doing Web searches in desperation to see if I can locate info to do something about this. Does anyone know what I can do? Or do you know how I can get hold of their CEO? Or sue them, or something? TIA Yee Before you buy.
Response:
It appears to be too late for that. Since she says "they still have my money," looks like she already paid the credit card charge. That’s where she made her mistake. I would *never* pay a charge for goods or services I hadn’t received. All she had to do was send a letter to the credit card company letting them know she hadn’t received the product for which she had been charged and asked the cc company to place a hold on the charge. – Hide quoted text — Show quoted text – > you can challenge the charge through your credit card. > save yourself the hassle. > | I’m having the worst experience ever with Skyauction. On Oct 17 I won > | an auction, and the following week they charged my credit card $746. To > | this day – four months later, I still have no ticket and they still > | have my money! I’ve written them 15 emails and called them 5 times, but > | to no avail. > | > | It’s a nightmare! For 2 months I emailed them and called them, but they > | didn’t get me any dates. Finally I asked them to just refund my money > | and credit my charge card on Dec 22 – I spoke to Sal Esposito > | (apparently the COO) who said he’d "take care of it" but he didn’t – my > | credit card has not been credited. He hasn’t responded to my email. > | Before that I spoke to a Mickey who was unbelievably rude, so I asked > | to speak to his supervisor and got a woman who was not much better. > | > | The reason I found this forum is because I’ve been doing Web searches > | in desperation to see if I can locate info to do something about this. > | Does anyone know what I can do? Or do you know how I can get hold of > | their CEO? Or sue them, or something? > | > | TIA > | > | Yee > | > | > | Before you buy.