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JetBlue disaster at JFK
Question:
Ok, so the title is exagerated… But it got your attention…. JetBlue Thanks Port Authority for “Superb” Assistance With JFK Runway Incident This Morning All Customers And Crew Safe and Inside the Terminal within 90 Minutes NEW YORK–(BUSINESS WIRE)–Jan. 21, 2001–JetBlue Airways wishes to thank the Port Authority of New York and New Jersey for their full support and quick response this morning after a JetBlue aircraft slipped off the runway after landing at John F. Kennedy International Airport this morning. None of the 139 passengers and 6 crew aboard the Airbus A320 aircraft was injured. Flight #88 landed at JFK at 8:08am from Ontario International Airport, California. The aircraft slipped off runway 4R at low speed after landing. New York City had received 6 inches of snow overnight. All passengers were transferred from the aircraft to the terminal via people movers within 90 minutes and provided with assistance and support, including beverages, snacks, and comment cards. As a courtesy, JetBlue has issued credits to all passengers for the cost of their flight from Ontario, CA. Most passengers left the terminal shortly afterwards. All baggage was transferred from the aircraft and is now being delivered to passengers’ homes or hotels today. The aircraft has been moved from the runway to a hangar for inspection. “In addition to our sincere thanks to the Port Authority of New York and New Jersey, both operations and the police, we’d like to express our gratitude to the JFK airline community and the entire JetBlue team for their help in making sure our customers received every support needed,” said Dave Barger, JetBlue Airways’ President and COO. JetBlue currently operates 58 flights a day with a fleet of ten brand new, environmentally-friendly Airbus A320 aircraft, outfitted with roomy all-leather seats each equipped with LiveTV, offering 24-channel satellite television at every seat. LiveTV is available free of charge to all JetBlue passengers. In 2001, JetBlue will take delivery of 11 more brand new Airbus A320 aircraft and will add 10 more cities to its route network.
Response:
No need for the alarming subject. I read about this this morning. The story I read said JFK was shut down for 2 hours as a result. If the passengers were treated as nicely as this press release is written, it certainly represents a new chapter in the airline industry. I’ve read nothing but good things about JetBlue. I hope they continue to succeed.
– Hide quoted text — Show quoted text -> Ok, so the title is exagerated… But it got your attention…. > JetBlue Thanks Port Authority for “Superb” Assistance With JFK Runway > Incident This Morning > All Customers And Crew Safe and Inside the Terminal within 90 Minutes > NEW YORK–(BUSINESS WIRE)–Jan. 21, 2001–JetBlue Airways wishes to thank the > Port Authority of New York and New Jersey for their full support and quick > response this morning after a JetBlue aircraft slipped off the runway after > landing at John F. Kennedy International Airport this morning. > None of the 139 passengers and 6 crew aboard the Airbus A320 aircraft was > injured. Flight #88 landed at JFK at 8:08am from Ontario International > Airport, California. The aircraft slipped off runway 4R at low speed after > landing. New York City had received 6 inches of snow overnight. > All passengers were transferred from the aircraft to the terminal via people > movers within 90 minutes and provided with assistance and support, including > beverages, snacks, and comment cards. As a courtesy, JetBlue has issued > credits to all passengers for the cost of their flight from Ontario, CA. > Most passengers left the terminal shortly afterwards. All baggage was > transferred from the aircraft and is now being delivered to passengers’ homes > or hotels today. The aircraft has been moved from the runway to a hangar for > inspection. > “In addition to our sincere thanks to the Port Authority of New York and New > Jersey, both operations and the police, we’d like to express our gratitude to > the JFK airline community and the entire JetBlue team for their help in making > sure our customers received every support needed,” said Dave Barger, JetBlue > Airways’ President and COO. > JetBlue currently operates 58 flights a day with a fleet of ten brand new, > environmentally-friendly Airbus A320 aircraft, outfitted with roomy > all-leather seats each equipped with LiveTV, offering 24-channel satellite > television at every seat. LiveTV is available free of charge to all JetBlue > passengers. In 2001, JetBlue will take delivery of 11 more brand new Airbus > A320 aircraft and will add 10 more cities to its route network.
Response:
> I read about this this morning. The story I read said JFK was shut down for > 2 hours as a result.
Didn’t realise it would shutdown all of JFK for so long. An airplane at the far end of 4R, according to my mind, would not prevent the use of other runways. Comments on that from pilots who have used JFK ? > If the passengers were treated as nicely as this press release is written, > it certainly represents a new chapter in the airline industry. I’ve read > nothing but good things about JetBlue. I hope they continue to succeed.
I agree with you. Not sure how truly different they are, but they are able to present themselves as a well run professional airline. The swiss of low fare operations. It think it makes a huge difference when the crew/staff are able to take the intiative to offer passengers conveniences before passenger run out of patience and start to demand such conveniences. Either JetBlue has a very flat management structure where decision power on how to handle such event is close to operations, or the vrews have been empowered to take care of things. It is probbaly much easier to be this "nice" when you are a small organisation. It will be interesting to see how JetBlue turns out once they grow to something much bigger.
Response:
> I read about this this morning. The story I read said JFK was shut down for > 2 hours as a result. > Didn’t realise it would shutdown all of JFK for so long. An airplane at the > far end of 4R, according to my mind, would not prevent the use of other > runways. Comments on that from pilots who have used JFK ?
I just re-read the story on CNN at http://www.cnn.com/2001/WEATHER/01/21/winter.storm.03/index.html I misspoke above. According to this story, it appears the primary reason for the closure was due to snow, with this incident complicating matters.
Response:
>All passengers were transferred from the aircraft to the terminal via people >movers within 90 minutes
Those aren’t people movers, those are MOBILE LOUNGES!!!! -Erik
Response:
I am impressed with this level of service. I have been planning to fly JetBlue in the future, but now I will make definite plans! Everyone should fly this airline if it meets their travel plans. We MUST keep low fare carriers in business or else the future 2 "mega carriers" will kill us.
Response:
Why did the poster call it a "disaster"?? The plane slipped off the runway "at low speed". The earthquake in El Salvador was a disaster. This wasn’t much more than an inconvenience. Michael
Response:
Did you read the initial post on this thread? Do you know the m.o. of his posting style on this newsgroup?
– Hide quoted text — Show quoted text -> Why did the poster call it a "disaster"?? > The plane slipped off the runway "at low speed". > The earthquake in El Salvador was a disaster. > This wasn’t much more than an inconvenience. > Michael
Response:
Right, I missed that part. So, he put an attention grabbing subject line in that wasn’t related to the actual severity. Yes, this makes sense… NOT – Hide quoted text — Show quoted text – > Did you read the initial post on this thread? Do you know the m.o. of his > posting style on this newsgroup? > Why did the poster call it a "disaster"?? > The plane slipped off the runway "at low speed". > The earthquake in El Salvador was a disaster. > This wasn’t much more than an inconvenience. > Michael
Response:
>> > Why did the poster call it a "disaster"?? > > The plane slipped off the runway "at low speed". > > The earthquake in El Salvador was a disaster. > > This wasn’t much more than an inconvenience.
The difference between ‘involvement’ and ‘commitment’ is like an eggs-and-ham breakfast: the chicken was ‘involved’ – the pig was ‘committed’. -Erik