Business History Books » Business Plans » Airline Ticket Change Policies
Airline Ticket Change Policies
Question:
– Hide quoted text — Show quoted text – > I’m new to this newgroup so please forgive me if this > has been discussed before. > I’m a very Frequent Flyer (Platinum Medallion on Delta) > and do a great deal of business flying. I do all of my > bookings through my travel agent and she is exceptional > when it comes to getting me both schedules and prices > to fit my needs. This week I had to change a flight for > which I already had the tickets. Nothing unusual in > that. Business plans do change. What was unusual was > that Delta would not let her return the tickets by the > usual means, Fed EX or certified mail. They said that > the passenger, me, would have to go to the nearest > Delta office and make the exchange. This was a new > wrinkle. She was kind enough to go to the airport and > make the exchange for me. > Is this new to Delta or do all the airlines do it now? > Do the airlines think that passengers have nothing > better to do than run back and forth between airline > offices to make changes in tickets. They charge for the > changes and expect me to make it easier for them to > charge me by sending me, the passenger, to their > offices. > I will also post this to Delta and assure them that I > will take my large amount of business travel to another > airline who appreciates my thousands of dollars worth > of business. > Joyce > — > "There are no problems, only opportunities for creative > solutions." > Visit CfMC’s Home Page at: http://www.cfmc.com
I am a travel agent with several medallion, 2 paltinum medallion, and 1 flying colonel as clients. I have never encountered a situation such as you have described. In fact, because of your status, DL will waive the penalties for changing.
Response:
Joyce’s question regarding: [change policies] 99% of my flights are on DL and I have never heard of them requiring this. I have changed flights returning from DTW to ATL on several occaisons and when I called the rez # I was told to pay the change fee at the airport and my ticket would be changed on the day of departure to reflect my new flight#. I have never been told that I had to drive all the way down to Metro to turn in the ticket and pay the change fee several days before! Maryanne.
Response:
> Joyce’s question regarding: > [change policies] > 99% of my flights are on DL and I have never heard of them requiring > this. I have changed flights returning from DTW to ATL on several > occaisons and when I called the rez # I was told to pay the change fee > at the airport and my ticket would be changed on the day of departure to > reflect my new flight#. > I have never been told that I had to drive all the way down to Metro to > turn in the ticket and pay the change fee several days before! > Maryanne.
Maryanne, I think he wants his travel agent to be able to get the change before he checks in at the airport, so he doesn’t have to wait while it is changed. Michael
Response:
This does not sound correct. Was this a free ticket? – Hide quoted text — Show quoted text – > I’m new to this newgroup so please forgive me if this > has been discussed before. > I’m a very Frequent Flyer (Platinum Medallion on Delta) > and do a great deal of business flying. I do all of my > bookings through my travel agent and she is exceptional > when it comes to getting me both schedules and prices > to fit my needs. This week I had to change a flight for > which I already had the tickets. Nothing unusual in > that. Business plans do change. What was unusual was > that Delta would not let her return the tickets by the > usual means, Fed EX or certified mail. They said that > the passenger, me, would have to go to the nearest > Delta office and make the exchange. This was a new > wrinkle. She was kind enough to go to the airport and > make the exchange for me. > Is this new to Delta or do all the airlines do it now? > Do the airlines think that passengers have nothing > better to do than run back and forth between airline > offices to make changes in tickets. They charge for the > changes and expect me to make it easier for them to > charge me by sending me, the passenger, to their > offices. > I will also post this to Delta and assure them that I > will take my large amount of business travel to another > airline who appreciates my thousands of dollars worth > of business. > Joyce > — > "There are no problems, only opportunities for creative > solutions." > Visit CfMC’s Home Page at: http://www.cfmc.com
Response:
I’m new to this newgroup so please forgive me if this has been discussed before. I’m a very Frequent Flyer (Platinum Medallion on Delta) and do a great deal of business flying. I do all of my bookings through my travel agent and she is exceptional when it comes to getting me both schedules and prices to fit my needs. This week I had to change a flight for which I already had the tickets. Nothing unusual in that. Business plans do change. What was unusual was that Delta would not let her return the tickets by the usual means, Fed EX or certified mail. They said that the passenger, me, would have to go to the nearest Delta office and make the exchange. This was a new wrinkle. She was kind enough to go to the airport and make the exchange for me. Is this new to Delta or do all the airlines do it now? Do the airlines think that passengers have nothing better to do than run back and forth between airline offices to make changes in tickets. They charge for the changes and expect me to make it easier for them to charge me by sending me, the passenger, to their offices. I will also post this to Delta and assure them that I will take my large amount of business travel to another airline who appreciates my thousands of dollars worth of business. Joyce — "There are no problems, only opportunities for creative solutions." Visit CfMC’s Home Page at: http://www.cfmc.com