Business History Books » Business Consulting » Delta "Fast Break" service
Delta "Fast Break" service
Question:
Of course serving anything other than water, and in many cases water, costs the sirlines millions of dollars in maintenace costs a year. Coffee is a prime offender it has an exception taste for aluminum. So maybe you shouldn’t drink anything the next time you get on a plane, your airfares would go down, if no one had anything to drink. — Peter Hollingsworth The Grand Scale Earthly Destructor WWW: http://petex.gt.ed.net
Response:
> > It is the truth, and I know the truth hurts, but female, Jew, and > minority management is incapable of maintaining standards over > the long run, which means that, in time, everything they touch > will be run into the ground, as recent and more distant history > have demonstrated conclusively! > We used to have an idiot who was thinking the same way you do. > It shall never happen again, so use your brain! > Greetings from Germany > —
BRAVO, Otmar!! Bob The mind is like a parachute, it only works when it is open.
Response:
> It is the truth, and I know the truth hurts, but female, Jew, and > minority management is incapable of maintaining standards over > the long run, which means that, in time, everything they touch > will be run into the ground, as recent and more distant history > have demonstrated conclusively!
We used to have an idiot who was thinking the same way you do. It shall never happen again, so use your brain! Greetings from Germany —
Response:
– Hide quoted text — Show quoted text -> >Delta used to be a very patriarchal organization and with this > >came racism and sexism. > Gee, what I’d always heard was that Delta used to be famous for > its homophobia — how come you don’t mention that change? > The reason I didn’t include homophobia is because it just didn’t > occur to me. But thanks (I think) for making my posting complete. > It is interesting to see how your mind works, ellen, or should I call > you "Ellen?" > In any case, racism and sexism are attitudes that have much more > bona fide substance to them. > Charges of homophobia will be frivolously made by malcontents who > are denied free use of the company’s restrooms for the unbridled > expression of their lustful nature. > L.D.
Risking posting something a little off the topic: Is there a group, race, religion, persuasion or hair color you generally don’t discriminate against? You forget one very important point, LD: unless you are some alien species or mutant (now THERE’s a theory!!), your existence is the direct result of a woman’s actions. No way no how could you be here solely due to a man. So do one of two things, LD: either go on national TV and have a baby _by yourself_ or get off your high-and-mighty horse and stop discounting women to be second-class citizens. As for other minorities, such as African Americans, Jews, etc., you are a minority as well, LD: the fair majority of the rest of the global population has perhaps more cell count and certainly more activity between their ears. Should we discriminate against you? Thought so! Finally on the company restroom comment: what about when a heterosexual male pig malcontent is denied free use of the company e-mail system for the unbridled expression of their lustful nature and intention to every female employee? Would you call that an anti-Sexual-Harrassment policy, or simply tying the hands of a dominant, expressive, superior man? Go move to a (bigger) trailer in the middle of nowhere and buy a ton of mirrors: that way you can see nothing but mirror images of yourself and no one will bother you, just as you’d like it. On the subject of Delta, finally: Delta was caught between a rock and a hard place: they had to drastically cut costs, and they lost a lot of good people. Who replaced them? Marginally trained and generally unhelpful people who turned what was a good airline into the Greyhound Bus of the skies. I’ve never been on a delta flight in the past 3 years where a) the plane was as clean as you’d find on others like Southwest or United, b) staff was friendly, c) we were on time. In fact, on one flight from Salt Lake, the plane was 90 minutes late, and when it arrived, they turned it around very quickly. Things were so rushed, though, that the podium crew decided not to offer pre-boarding, and then went on during general boarding to rush an elderly couple down the jetway (saying Come on now, we have to hurry. Can you go any faster?) When I complained of that, the fact that my bags were sent to the wrong carousel, and that at my seat, the armrest pad was comprised literally of tissue and duct tape, the Delta rep in Portland said "Sorry, I don’t have time to deal with complaints from angry passengers." and walked off. That was the LAST time I flew Delta at least when I had another choice… My $.02 –Aaron
Response:
– Hide quoted text — Show quoted text – > <flush> >Oh, I know what replaced them because I got an eyeful at a Delta >recruitment open house. I would invite you to take a look at >who is doing the hiring at Delta, that is, unless you are color blind! > YOU went to a Delta recruitment open house?!?!? OH, THAT IS TOO > FUNNY!!! > But thanks for clearing up one mystery for me — I finally > understand what your interest in rta is. I was really stumped > before since you never seem to fly anywhere. The only thing I > could come up with was that you USED to fly a lot, before > being committed to your present residence. > Sad, actually.
I suggest that you start conditioning yourself away from your current patterns of behavior because under the coming regime, such conduct will result in a mandatory minimum penalty of thirty lashes. L.D., seer of all!
Response:
> The whole idea behind "Fast Break" is to get SOMEthing to drink to > ALL of the passengers on very short flights. If you are a frequent > flier on the short segments then you are well aware that, in the > past, by the time the F/A’s have set up and rolled out the beverage > cart on these flights, they run out of time to serve everyone.
I have flown this route many, many times and this has been an infrequent problem. The > reason Coke isn’t one of the options is because it would require a > cup of ice, thus taking more time. Yeah, it may not be your > preference but is there anyone who doesn’t like water or fruit punch?
Well, I would prefer a cola or coffee (bad caffeine addict), but you’re right, I don’t dislike either one of these choices. The thing that bothered me is that on other airlines serving this market full beverage service is offered. The airfares are the same among all 3 airlines serving this market, so a decline in service on one airline makes one consider their competitor. > And, c’mon—we’re talking about a flight that’s under an hour anyway— > if you’re thirsty, you get something to drink—if you’re having a > craving for something more specific, you’re really only minutes away > from being able to get that once you’ve landed but at least you’re > not gonna dehydrate in the meantime. If you are in the businessworld then you > understand that it is POOR business to spend more than is absolutely > necessary. The bottom line is that programs such as "Fast Break" are > keeping your ticket prices from going any higher.
It’s true, if I am so thirsty on this flight I take frequently, I can buy soft drinks in the airports on either end OR I could fly on Delta’s two competitors in this market (Southwest and American) who still provide "standard" service on their flights (at least the last time I flew them in this market, they did). It is poor business to spend more than necessary to compete, but how expensive is it to provide this service? Is the Fast Break service really seriously less expensive? I don’t think so.
Response:
> You forget one very important point, LD: unless you are some alien species > or mutant (now THERE’s a theory!!), your existence is the direct result of > a woman’s actions.
Not only are you trying to rub my nose in something, you are also trying to pass off extreme sophistry at the same time. How does it follow that just because motherhood contributes to some- thing, we should give away the store to *all* females, many of whom aren’t even mothers? How does it follow that just because females are suited to motherhood, they should be allowed to be placed in other roles for which they are woefully *ill-suited*? > the fair majority > of the rest of the global population has perhaps more cell count and > certainly more activity between their ears. Should we discriminate against > you?
Sure, I welcome discrimination! What fools don’t realize is that every time an employer makes a choice as to whom to hire, he is basing that decision on some perception of a difference between two applicants. Discrimination cannot be removed from any selection process no matter how our illogical social engineers (Jews and females) may insist to the contrary. > what about when a heterosexual > male pig malcontent is denied free use of the company e-mail system for > the unbridled expression of their lustful nature and intention to every > female employee?
You are making one more argument for the repression of women and for gender segregation of the work place. If women weren’t out of their places to begin with, they would not be tempting the males to be attracted to them. By the way, you also made an argument for a gender segregated educational system for similar reasons! > Would you call that an anti-Sexual-Harrassment policy, or > simply tying the hands of a dominant, expressive, superior man?
Duh! I always observed that females were infinitely more sexually loose and actively on the prowl than males! By the way, when a female likes certain attention, she will call it flirting, but when she doesn’t like that exact same behavior, she will brand it "sexual harrassment." > Go move to a (bigger) trailer in the middle of nowhere and buy a ton of > mirrors: that way you can see nothing but mirror images of yourself and no > one will bother you, just as you’d like it.
Sounds like a racial slur to me, Mr. Holier-than-thou! > On the subject of Delta, finally: > Delta was caught between a rock and a hard place: they had to drastically > cut costs, and they lost a lot of good people. Who replaced them?
Oh, I know what replaced them because I got an eyeful at a Delta recruitment open house. I would invite you to take a look at who is doing the hiring at Delta, that is, unless you are color blind! – Hide quoted text — Show quoted text -> Marginally trained and generally unhelpful people who turned what was a > good airline into the Greyhound Bus of the skies. I’ve never been on a > delta flight in the past 3 years where a) the plane was as clean as you’d > find on others like Southwest or United, b) staff was friendly, c) we were > on time. > In fact, on one flight from Salt Lake, the plane was 90 minutes late, and > when it arrived, they turned it around very quickly. Things were so > rushed, though, that the podium crew decided not to offer pre-boarding, > and then went on during general boarding to rush an elderly couple down > the jetway (saying Come on now, we have to hurry. Can you go any faster?) > When I complained of that, the fact that my bags were sent to the wrong > carousel, and that at my seat, the armrest pad was comprised literally of > tissue and duct tape, the Delta rep in Portland said "Sorry, I don’t have > time to deal with complaints from angry passengers." and walked off. That > was the LAST time I flew Delta at least when I had another choice… > My $.02 > –Aaron
Oh, no, no, no! Don’t sell yourself short! Your contribution was worth infinitely more than $.02. Thank you for helping me to prove my points! Anyway, now that Delta is beginning to look really, really bad as a prospective employer, guess where the invasive beings will set their sights next? I say United Airlines! By the way, it’s already happening! Check out a United open house one of these days!! You know what that means, don’t you? That means that United Airlines will have to follow Delta’s lead as well as the lead of the aerospace industry which employs Vietnamese engineers! In other words, they will have to drive down wages and employer "curb appeal" to match what they are willing to offer to the invasive beings. A former flight attendant reported (complained, actually) that after 5 years of working for Delta Air Lines, she left in disgust vowing never to return to work for that company. She said they illegally exploited her and treated her like a number, that is, essentially like a nigger. Well, that’s how equality works! Companies are not going to treat black workers like White workers! Absolutely not! They will treat White workers like BLACK WORKERS!! Black managers are notorious for treating subordinates like lowly niggers. Why, during the time of slavery in the South, black slavedrivers were reputed to be the absolute worst, as they still are!!! L.D.
Response:
> >Delta used to be a very patriarchal organization and with this >came racism and sexism. > Gee, what I’d always heard was that Delta used to be famous for > its homophobia — how come you don’t mention that change?
The reason I didn’t include homophobia is because it just didn’t occur to me. But thanks (I think) for making my posting complete. It is interesting to see how your mind works, ellen, or should I call you "Ellen?" In any case, racism and sexism are attitudes that have much more bona fide substance to them. Charges of homophobia will be frivolously made by malcontents who are denied free use of the company’s restrooms for the unbridled expression of their lustful nature. L.D.
Response:
> To add to Bob’s excellent post: And you should take the 1 minute it > takes to drop a 20 cent postcard to the airlines (or fill out a customer > comment card) and let them know exactly why you did or did not choose > their flight. If only 1% of pax did this, it would make all the > difference in the world in reinstating decent service.
Sorry guy, your ultra-simplistic analysis of the situation leaves out a very important factor. You see, company flight benefits are part of the compensation package that Delta Air Lines offers to employees and prospective employees. If the package gets too attractive, then the company will get more applicants and lawsuits that it will not want! They are stuck with offering flight benefits because eliminating them will cause them to lose too many senior White personnel. So the situation has to be handled like inflation which is eroding salaries away. Hence, Delta is allowing the value of flight benefits to erode away. In summary, this equality kick is sending the system into a down- ward spiral. Gee, I have yet to witness upward equalization which was not rigged! (Case in point: Affirmative Action which is the biggest system of rigging known to man!) L.D. setting the world to its full upright position!
Response:
>And you should take the 1 minute it takes to >drop a 20 cent postcard to the airlines (or fill out a customer comment card) >and let them know exactly why you did or did not choose their flight. If >only >1% of pax did this, it would make all the difference in the world in >reinstating decent service.
Exactly. It does absolutely no good to rant, rave, and complain here, to the flight attendants, to the gate agents. Unless you let the upper management know what you want, it will never happen. Many times I have complained to my manager about passenger complaints, and their response is "but Jack, we haven’t received any complaints from the passengers."
Response:
– Hide quoted text — Show quoted text -> Jacey, > The problem is that Delta USED TO BE a top calibre airline. Delta’s > service these days has deteriorated to the point that the only > difference between Delta and Southwest on most flights is that Delta > still offers assigned seating (a major plus). On the other hand, > Southwest offers a full beverage service on flights between Dallas and > Houston – 41 minutes air time on average – and between Dallas and > Austin - 26 minutes air time on average – in what are usually pretty > full 737’s (high density 120 pax +/- 737-200’s and 136 pax +/- > 737-300’s. With 3 flight attendants. > Because Delta used to be so great to fly with, the deterioration in > service seems that much worse. > I am an EX Medallion level Delta passenger.
Delta used to be a very patriarchal organization and with this came racism and sexism. The infusion of minority and female managers into the managerial ranks at Delta really impaired its ability to carry on the way it used to in the past. The same holds true of the United States government which is kowtowing to the United Nations and other forms of political correctness (like Janet Reno and Hillary!) It is the truth, and I know the truth hurts, but female, Jew, and minority management is incapable of maintaining standards over the long run, which means that, in time, everything they touch will be run into the ground, as recent and more distant history have demonstrated conclusively! L.D., telling it like it is! Ya know whad um sayin’?
Response:
: The whole idea behind "Fast Break" is to get SOMEthing to drink to : ALL of the passengers on very short flights. If you are a frequent : flier on the short segments then you are well aware that, in the Well, DL *used* to have a limited and quick beverage service between SDF-CVG … short flight, but for example on the morning flight from CVG-SDF with the redeye pax, they’d serve a selection of juices; Everyone got served, with time to spare .. NOW, you fly the flight and the annoucement is "We will have no beverage service this morning because the flight is too short".. As far as I know the flight didn’t get any shorter and they always used to do a quick service??????
Response:
>[...] C’mon—is it really THAT important >that you didn’t get your drink preference as opposed >to a drink of something? > In a word…YES.
Wow…so what you’re saying is that on a, say 35 minute flight (which is, give or take a few minutes, the length of the flights that have the "Fast Break" service), you would rather take a chance of getting your drink of preference (even though there may not be enough time for the flight attendants to actually get to your row on such a short flight and, therefore, you’ll end up getting nothing…) as opposed to being assured of getting something to drink which may not have been your preference…? C’—mon! I guess there are always gonna be some people that the airlines are just not gonna be able to please, no matter what…
Response:
> If you are in the businessworld then you >understand that it is POOR business to spend more than is absolutely >necessary.
The corollary from the consumer’s point of view is, to quote from Thelma & Louise,: "you get what you settle for"
Response:
If you are the consumer, then you should "vote" with your travel budget (business or leisure), for the service you expect. If you are a consumer in the business world, you spend what is required to get the service and value you need and expect. Those who compromise and accept less, are victims of self-inflicted injury. Businesses that think consumers aren’t smart or tough enough to make their preferences known, won’t retain preference, won’t remain profitable and ultimately won’t be in business. Take a look at individual carriers’ fortunes over time in the airline business and you’ll see this process at work. — – Bob Mann R.W. Mann & Company, Inc. Airline Industry Analysis and Consulting Port Washington, NY 11050 USA http://www.interport.net/~rwmannco/ – Hide quoted text — Show quoted text -> If you are in the businessworld then you >understand that it is POOR business to spend more than is absolutely >necessary. > The corollary from the consumer’s point of view is, to quote from Thelma & > Louise,: > "you get what you settle for"
Response:
>If you are the consumer, then you should "vote" with your travel budget >(business or leisure), for the service you expect.
And I think that the consumers HAVE voted—by making Southwest one of the most profitable airlines in the business. They have made it very loud and clear— they are willing to accept less customer service in exchange for lower ticket prices. Sure, it’d be great to get that lower price AND the same level of service; however, that’s just not possible… Delta’s "Fast Break" and the similar programs in place at the other major airlines are their attempt to at least TRY to please everyone—apparently though, no matter what is tried, there are always gonna be those people who will complain…
Response:
– Hide quoted text — Show quoted text -> If you are a frequent >flier on the short segments then you are well aware that, in the >past, by the time the F/A’s have set up and rolled out the beverage >cart on these flights, they run out of time to serve everyone. Yeah, >it’s okay if you are one of the ones served, but if you’re one that >WASN’T, you can’t help but feel that you were a bit "cheated". The >reason Coke isn’t one of the options is because it would require a >cup of ice, thus taking more time. >I find this totally BS… Years back I flew PSA they has service on >ALL their flights. They flew 727’s mostly, and on flights as short as >25 minutes they servied the whole plane. This was not with a cart, but >with a tray they brought out.. Yes, even Coke was one of the options. >Now I fly HP alot, and even on 50 minute flight the FA;s can’t seem to >serve a half empty A320 ! >Tony
Let me explain why what I wrote earlier is NOT BS… Yeah, we used to do the very same thing on Delta! However, we are no longer staffed on those short flights with the same number of flight attendants that we once were—that’s my point that you apparently missed! The extra pair or two of hands made ALL the difference… And BTW, to set up trays of drinks often takes just as long as getting out the cart—especially if you only have 2 F/A’s working in coach… To be honest, I just don’t get what the big deal is… Part of my commute from Austin to New York often includes a leg either to or from Dallas—I hardly, if ever, drink ANYTHING on this very short flight—but if I was really thirsty, I would be glad that SOMETHING was offered and that I would get that something, even if I was in the very last row. C’mon—is it really THAT important that you didn’t get your drink preference as opposed to a drink of something?
Response:
: > : > : > : And now, the cabin service worsens. I’m not a real fan of Southwest (I : > : like assigned seating, etc) but at least on WN I could have something other : > : than fruit punch and water to drink. Anyway, it sure makes a regular DL : > : customer think about changing. Has anyone else experienced the new Delta : > : "Fast Break Service"? : > : > I thought they at least gave you 4 choices, like Coke, Diet Coke, Sprite, OJ. : Yeah. I "enjoyed it" between DFW and San Antonio. I didn’t think they : could get any worse . . . but they did. : Jeff I can’t say I’m surprised. I haven’t experienced this yet, but the bottom line is Delta’s food service sucks unless you’re in first class. (see signature for correct address) — CUL8R, | Lord Arthur: "Are all men from the future Jason Shumate | loud-mouthed braggarts?" System Administrator type guy | Ash: "Nope. Just me, baby. Just me."
Response:
> If you are a frequent >flier on the short segments then you are well aware that, in the >past, by the time the F/A’s have set up and rolled out the beverage >cart on these flights, they run out of time to serve everyone. Yeah, >it’s okay if you are one of the ones served, but if you’re one that >WASN’T, you can’t help but feel that you were a bit "cheated". The >reason Coke isn’t one of the options is because it would require a >cup of ice, thus taking more time.
I find this totally BS… Years back I flew PSA they has service on ALL their flights. They flew 727’s mostly, and on flights as short as 25 minutes they servied the whole plane. This was not with a cart, but with a tray they brought out.. Yes, even Coke was one of the options. Now I fly HP alot, and even on 50 minute flight the FA;s can’t seem to serve a half empty A320 ! Tony
Response:
> : And now, the cabin service worsens. I’m not a real fan of Southwest (I > : like assigned seating, etc) but at least on WN I could have something other > : than fruit punch and water to drink. Anyway, it sure makes a regular DL > : customer think about changing. Has anyone else experienced the new Delta > : "Fast Break Service"? > I thought they at least gave you 4 choices, like Coke, Diet Coke, Sprite, OJ.
Yeah. I "enjoyed it" between DFW and San Antonio. I didn’t think they could get any worse . . . but they did. Jeff
Response:
I’ve had the "Fast Break" service. It’s kinda weird, they serve everybody in about 7 mins. and then they are gone. I think service on many flights that have a flight time of 2 hours or less have seen in flight service deteriorate. Most of my flights for the last year have taken me to the midwest from Florida. I could’t tell you the last time I had a meal served to me. I keep getting the flights where you grab a bag. It’s the pits. jay
Response:
> Sounds like what USAir has been doing for sometime calling it their "Express > Beverage Service:" consisting of Coke, Diet Coke or Sprite. I was flying CRW > to PIT quite a bit the first 2 quarters this year (getting married in July has > cut my flying to nil!) to see my fiance in FLL, and as one if US’ Dividend > Preferred Plus, I loved to watch those flight attendants do Express Beverage > on a full DC-9 of F-100 from First Class!! On a approx. 22 min flight, they > had to bust their tails to water the whole plane! > A
But then, does one really need ANY service on a 22-mn flight? Next thing we know people will request "service" on the New York subway? I am always amazed at how Aloha manages to sell First Class seats on their planes with a maximum flight time of 35 minutes! (Hawaiian on the other hand does not have 1st class on their inter-island flights).
Response:
: And now, the cabin service worsens. I’m not a real fan of Southwest (I : like assigned seating, etc) but at least on WN I could have something other : than fruit punch and water to drink. Anyway, it sure makes a regular DL : customer think about changing. Has anyone else experienced the new Delta : "Fast Break Service"? I thought they at least gave you 4 choices, like Coke, Diet Coke, Sprite, OJ.
Response:
>Sounds like what USAir has been doing for sometime calling it their "Express > Beverage Service:" consisting of Coke, Diet Coke or Sprite. I was flying CRW > to PIT quite a bit the first 2 quarters this year (getting married in July has > cut my flying to nil!) to see my fiance in FLL, and as one if US’ Dividend > Preferred Plus, I loved to watch those flight attendants do Express Beverage > on a full DC-9 of F-100 from First Class!! On a approx. 22 min flight, they > had to bust their tails to water the whole plane!
I was on a US Airways flight earlier this year, Roanoke (ROA) to Charlotte (CLT), which was a 737-200. They did not serve ANYTHING! Now, I’m not complaining, as the flight was only about 30 minutes (it’d be pretty hard to serve drinks and peanuts or pretzels in that short of time, for a surprisingly full flight), but I just wanted to point out that sometimes there’s NO beverage service at all! (Or perhaps they served the very back of the plane and never got to the front in time? I was seated in the 2nd or 3rd row of coach). Nonetheless, I’m impressed that US Airways DID serve a fully-loaded jet in 22 minutes. Mihir Shah