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Letter from CCL
Question:
Group, In today’s mail was a interesting letter from Carnival Corp. As some of you know I recently traveled on the Aug 16th cruise on the Carnival Glory. I wrote and posted a somewhat positive review of the cruise…and shared this with my CCL cruise consultant when she called to follow up on my cruise experience. My PCC said that she had forwarded it to the appropriate departments within CCL and thanked me for my business. Quite honestly I didn’t expect to receive a letter from them thanking me for my comments…and also kicking in a bonus of a free shore excursion on my next Carnival Cruise. I detest the "comment card" that most cruise lines use, and like to make my comments in letter or email form. I think CCL’s response to my comments shows a classy attitude on their behalf. It does go along way to make me want to cruise CCL again. What do you think? Rick
Response:
Rick, I’ve found the comment cards have too little of an area for my comments. After my first cruise, I wrote Carnival a letter explaining that I felt their embarkation process was inefficient. They sent back a letter offering a 10% discount on a future cruise, and on my next cruise, things were much better! They definitely read their mail, and act on it, too. Tom Smith – Hide quoted text — Show quoted text – > Group, > In today’s mail was a interesting letter from Carnival Corp. As some of > you know I recently traveled on the Aug 16th cruise on the Carnival Glory. > I wrote and posted a somewhat positive review of the cruise…and shared > this with my CCL cruise consultant when she called to follow up on my cruise > experience. My PCC said that she had forwarded it to the appropriate > departments within CCL and thanked me for my business. Quite honestly I > didn’t expect to receive a letter from them thanking me for my > comments…and also kicking in a bonus of a free shore excursion on my next > Carnival Cruise. > I detest the "comment card" that most cruise lines use, and like to make my > comments in letter or email form. I think CCL’s response to my comments > shows a classy attitude on their behalf. It does go along way to make me > want to cruise CCL again. > What do you think? > Rick
Response:
Hi Tom, I guess that’s why I am so impressed with the letter. They DO seem to care and they DO seem to want repeat Buisness. My comments weren’t to address anything specific that happened or anthing that could possibly be considered a complaint…My comments were just my honest evaluation of their performance on my cruise. This cruise was my 5th Carnival and 15th total of cruises, and this is the first time that I ever got a letter thanking me for my comments….way to go CCL. Thanks for your opinion also…its nice to see that we are taken serious when we write them. Rick
Response:
Karen, I agree….I hate thoses things and refuse to fill one out. I also hate never attend the all "important" debarkation talk given by the CD on anything less than perfect or excellent in all categories all H*ll will break lose on the ship. later Rick
Response:
I got something similar after our PRIDE cruise. We were on the second inaugural sailing and CCL was looking for input. In return I received two (2) 10% vouchers on my next Carnival cruise for taking the time to complete the survey. NEVER used them…I think they have now expired?
Response:
A couple of years ago, we were "caught" by a hurricane while on a Carnival cruise. Ended up with an extra day of cruising. Carnival did everything possible to accomodate and please people, but some were still complaining, some of them on the news. So, afterwards, I wrote to tell CCL how impressed we were with their handling of the situation. Did not expect a reply, but got one, including a free bon voyage gift the next time we sailed. Now, that really impressed me as a class act. Marty
Response:
- Hide quoted text — Show quoted text – > Group, > In today’s mail was a interesting letter from Carnival Corp. As some of > you know I recently traveled on the Aug 16th cruise on the Carnival Glory. > I wrote and posted a somewhat positive review of the cruise…and shared > this with my CCL cruise consultant when she called to follow up on my cruise > experience. My PCC said that she had forwarded it to the appropriate > departments within CCL and thanked me for my business. Quite honestly I > didn’t expect to receive a letter from them thanking me for my > comments…and also kicking in a bonus of a free shore excursion on my next > Carnival Cruise. > I detest the "comment card" that most cruise lines use, and like to make my > comments in letter or email form. I think CCL’s response to my comments > shows a classy attitude on their behalf. It does go along way to make me > want to cruise CCL again. > What do you think? > Rick
They do read them, Rick. Every week they tally the scores from the cards and then rate the ships. When I was in the orchestra on the Sensation, they posted the list backstage every week. Since the Sensy was at the time always at or near the top of the list, you think they’d post that somewhere where the passengers could see it! I’m dealing in pure and unadulterated speculation here, but I’d guess that they’re so used to reading complaints that your letter was a spot of sunshine among the clouds and they wanted to recognize that. Now, what’s 10% off a Cat 12 cabin? :)
Response:
Group, In today’s mail was a interesting letter from Carnival Corp. As some of you know I recently traveled on the Aug 16th cruise on the Carnival Glory. I wrote and posted a somewhat positive review of the cruise…and shared this with my CCL cruise consultant when she called to follow up on my cruise experience. My PCC said that she had forwarded it to the appropriate departments within CCL and thanked me for my business. Quite honestly I didn’t expect to receive a letter from them thanking me for my comments…and also kicking in a bonus of a free shore excursion on my next Carnival Cruise. I detest the "comment card" that most cruise lines use, and like to make my comments in letter or email form. I think CCL’s response to my comments shows a classy attitude on their behalf. It does go along way to make me want to cruise CCL again. What do you think? Rick
Response:
Rick, I’ve found the comment cards have too little of an area for my comments. After my first cruise, I wrote Carnival a letter explaining that I felt their embarkation process was inefficient. They sent back a letter offering a 10% discount on a future cruise, and on my next cruise, things were much better! They definitely read their mail, and act on it, too. Tom Smith – Hide quoted text — Show quoted text – > Group, > In today’s mail was a interesting letter from Carnival Corp. As some of > you know I recently traveled on the Aug 16th cruise on the Carnival Glory. > I wrote and posted a somewhat positive review of the cruise…and shared > this with my CCL cruise consultant when she called to follow up on my cruise > experience. My PCC said that she had forwarded it to the appropriate > departments within CCL and thanked me for my business. Quite honestly I > didn’t expect to receive a letter from them thanking me for my > comments…and also kicking in a bonus of a free shore excursion on my next > Carnival Cruise. > I detest the "comment card" that most cruise lines use, and like to make my > comments in letter or email form. I think CCL’s response to my comments > shows a classy attitude on their behalf. It does go along way to make me > want to cruise CCL again. > What do you think? > Rick
Response:
Hi Tom, I guess that’s why I am so impressed with the letter. They DO seem to care and they DO seem to want repeat Buisness. My comments weren’t to address anything specific that happened or anthing that could possibly be considered a complaint…My comments were just my honest evaluation of their performance on my cruise. This cruise was my 5th Carnival and 15th total of cruises, and this is the first time that I ever got a letter thanking me for my comments….way to go CCL. Thanks for your opinion also…its nice to see that we are taken serious when we write them. Rick
Response:
Karen, I agree….I hate thoses things and refuse to fill one out. I also hate never attend the all "important" debarkation talk given by the CD on anything less than perfect or excellent in all categories all H*ll will break lose on the ship. later Rick
Response:
I got something similar after our PRIDE cruise. We were on the second inaugural sailing and CCL was looking for input. In return I received two (2) 10% vouchers on my next Carnival cruise for taking the time to complete the survey. NEVER used them…I think they have now expired?
Response:
A couple of years ago, we were "caught" by a hurricane while on a Carnival cruise. Ended up with an extra day of cruising. Carnival did everything possible to accomodate and please people, but some were still complaining, some of them on the news. So, afterwards, I wrote to tell CCL how impressed we were with their handling of the situation. Did not expect a reply, but got one, including a free bon voyage gift the next time we sailed. Now, that really impressed me as a class act. Marty
Response:
- Hide quoted text — Show quoted text – > Group, > In today’s mail was a interesting letter from Carnival Corp. As some of > you know I recently traveled on the Aug 16th cruise on the Carnival Glory. > I wrote and posted a somewhat positive review of the cruise…and shared > this with my CCL cruise consultant when she called to follow up on my cruise > experience. My PCC said that she had forwarded it to the appropriate > departments within CCL and thanked me for my business. Quite honestly I > didn’t expect to receive a letter from them thanking me for my > comments…and also kicking in a bonus of a free shore excursion on my next > Carnival Cruise. > I detest the "comment card" that most cruise lines use, and like to make my > comments in letter or email form. I think CCL’s response to my comments > shows a classy attitude on their behalf. It does go along way to make me > want to cruise CCL again. > What do you think? > Rick
They do read them, Rick. Every week they tally the scores from the cards and then rate the ships. When I was in the orchestra on the Sensation, they posted the list backstage every week. Since the Sensy was at the time always at or near the top of the list, you think they’d post that somewhere where the passengers could see it! I’m dealing in pure and unadulterated speculation here, but I’d guess that they’re so used to reading complaints that your letter was a spot of sunshine among the clouds and they wanted to recognize that. Now, what’s 10% off a Cat 12 cabin? :)