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Business Services
Interesting Dates
February 23, 1839 - William
F. Harnden organized nation's first express courier service
between Boston and New York City.
July 20, 1841 - Lewis Tappan founded Mercantile Agency;
1849 - turned agency over to partner Benjamin Douglass;
1849 - John M. Bradstreet Company founded in Cincinnati;
1859 - Robert Graham (R. G.) Dun took over from
Douglass (his retiring brother-in-law), changed name to R. G. Dun
& Company; 1933 - Dun & Bradstreet formed by merger.
June 1,
1843 - Daniel Fitzgerald, of New York, NY, received
patent for an "Improvement in Fire-Proof Safes and Chests"; the
"Salamander Safe" (mythical animal having the power to endure fire
without harm).
1850
- Allan Pinkerton founded Pinkerton’s National
Detective Agency.
May 5,
1859 - Perry and Fidelia Brink started cartage business in
Chicago; 1891 - delivered first valuables, 1900
- made first bank shipment; 1927 - built first
fully armored vehicle; 1956 - acquired by Pittston;
May 5, 2003 - name changed to The Brink's
Company.
1860 - Henry Varnum
Poor published "History of Railroads and Canals of the United
States", comprehensive account of financial, operating details of
capital intensive American railroads; formed H. V. and H. W. Poor
Company with his son; 1868 - published "Manual of
Railroads of the United States" (442 p., $5, updated annually);
leader in establishing the financial information industry on the
principle of "the investor's right to know"; 1906 -
Luther Lee Blake formed Standard Statistics Bureau to provide
central source of previously unavailable financing and operating
information on U.S. industrial companies (beyond railroads);
1913 - acquired Babson Stock and Bond card System
(financial reports on stocks, bonds) from Edward Shattuck and Roy
W. Porter; 1914 - became Standard Statistics, Inc.;
Roy W. Porter acquired control of Moody's Manual Co., began
negotiations to acquire Poor's Railroad Manual Co. (successor to
H. V. and H. W. Poor Company); 1916 - began
to assign debt ratings to corporate bonds, with sovereign debt
ratings following shortly thereafter;
1919 - Porter merged Moody's Manual Co. with Poor's
Railroad Manual Co., changed name to Poor's Publishing Co.;
1923 - produced its first weekly capitalization-weighted
stock market index (233 U. S. companies); 1930 -
Poor's Publishing Co. went bankrupt; Paul T. Babson (cousin of
Porter), refinanced company, acquired control; 1941
- Standard Statistics merged with Poor's Publishing Company;
formed Standard & Poor's Corporation; published "Bond Guide"
(statistics, quality ratings on corporate bonds; 7,000 municipal
bond ratings); 1996 - acquired by The McGraw-Hill
Companies, Inc..
1866
- Lucius D. Reynolds and his brother-in-law, James R. Gardner
founded Gardner & Reynolds; 1867 - Gardner sold out
to Ira Reynolds, Lucius Reynolds's father; name changed to
Reynolds and Reynolds.
November 15, 1837 - Isaac Pitman
published system of shorthand, under title "Stenographic
Sound-Hand."
1879
- Charles Follen McKim, William Rutherford Mead and Stanford White
established architectural practice.
1880
- Roland M. Smythe established Smythe and Company to provide
financial community, and private individuals, with accurate
information concerning obsolete securities and banknotes;
developed into one of world's premier auction houses, specializing
in Antique Stocks and Bonds, Banknotes, Coins, Autographs and
Photographs.
1896 -
Thomas Sperry and Shelley Hutchinson founded
Sperry & Hutchinson
in Jackson, MI; introduced Green
Stamps ("national loyalty marketing currency").
1900
- John Moody publishes of Moody’s Manual of Industrial and
Miscellaneous Securities; 1909 - letter ratings from
Aaa to C invented; July 1, 1914 - incorporates
Moody;s Investor Services.
1902 - Arthur Pitney
founded Pitney Postal Machine
Company; 1919 - met Walter Bowes who had had success
with a Post Office stamp cancelling machine; April 23, 1920
- formed Pitney Bowes Postage Meter Company.
August 9, 1904 - Libanus
McLouth Todd, of Rochester, NY received patent for a "Printing
Stamp" ("particularly adapted for marking or embossing on checks,
drafts, and similar instruments words or figures indicating a
limiting amount beyond which such instrument is not good"); the
protectograph; protected against check forgers.
August
18, 1907 - James E. ("Jim") Casey (19-year-old) borrowed
$100 from a friend to start the American Messenger Company in
Seattle, Washington; 1919 - expands to Oakland, CA,
changes name to United Parcel Service: "United" served as a
reminder that the company's operations in each city were part of
the same organization, "Parcel" identified the nature of the
business, and "Service" indicated what was offered.
March 7,
1911 - Willis S. Farnsworth, Petaluma, CA,
received patent for a
"Coin Controlled Lock";
coin-operated locker.
1914
- Edwin G. Booz founded
management consulting practice; 1929 - James
Allen joined; 1935 - Carl Hamilton joined.
September
of 1918 - Walter L. Jacobs, at the age of 22, opened
car-rental operation in Chicago; started with a dozen Model T
Fords, which he repaired and repainted himself; expanded operation
to the point where, within five years, the business generated
annual revenues of about $1 million; 1923 - Jacobs
sold his car-rental concern to John Hertz, President of Yellow Cab
and Yellow Truck and Coach Manufacturing Company. Jacobs continued
as Hertz' top operating and administrative executive (business
called Hertz Drive-Ur-Self System); 1926 - General
Motors bought Yellow Truck from John Hertz; March 9, 2001
- Hertz became a wholly owned subsidiary of Ford; December -
2005 - Hertz was acquired by three leading private equity
investment companies.
April
23,1920 - Pitney-Bowes formed with merger of American
Postage Meter Company [Arthur Pitney] and Universal Stamping
Machine Company [Walter Bowes]
1927 - John W. Hill
opened public relations office in Cleveland, OH, following an
18-year career as a reporter, editor, and financial columnist;
1933 - took Donald Knowlton, former bank public
relations director, after client's bank went out of business
during the Depression; 1934 - moved the firm's
headquarters to New York.
1946
– Warren Avis founded Avis-rent-a-Car at Willow Run Airport in
Detroit with an $85,000 investment; first car rental operation
located at an airport.
1948
- Elmer Winter and his brother-in-law, Aaron Scheinfeld, two
Milwaukee attorneys, opened Manpower, Inc., the nation's first
temporary employment service as a sideline to their law practice.
1957
- Jack Taylor founded Executive Leasing Company in St. Louis, MO
with seven cars and hunch that customers would lease automobiles,
1962 - added rental car business division with fleet
of 17 vehicles; started Car Sales division; 1969 -
company renamed Enterprise (in honor of aircraft carrier aboard
which Taylor served as decorated fighter pilot in World War II);
1970 - perceived best growth opportunities were with
hometown renters, not airport travelers; 1974 -
established "We'll Pick You Up" tradition; 1980 -
company's fleet reached 6,000 rental vehicles; 1989
- name changed to Enterprise Rent-A-Car; more than 500 locations,
more than 50,000 rental vehicles; 1992 - surpassed
$1 billion in annual revenues, nearly 10,000 employees; 1994
- more than $2 billion in annual revenue, more than 250,000 rental
vehicles; 2004 - more than 6,000 offices in U.S.
(locations within 15 miles of 90 percent of the entire
population), Canada, U.K., Ireland, Germany; 600,000 rental car,
135,000 Fleet Services vehicles in service; surpassed $7 billion
in annual revenue.
1960 - Mark McCormack and Arnold Palmer
shook hands on an agreement that formed the foundation of IMG and
sports marketing, company dedicated to the marketing and
management of sport, leisure and lifestyle; 2004 - acquired
by Forstmann Little for $750 million.
June 27,
1962 - Ross Perot founded EDS by incorporating the company
with the state of Texas for $1,000. He chose Electronic Data
Systems from potential names he scribbled on a pledge envelope
during a service at Highland Park Presbyterian Church in Dallas.
Two months and 78 sales calls later, Collins Radio in Cedar
Rapids, Iowa, became EDS’ first customer. The company flew
computer tapes and data to Dallas for processing; February
1963 - five-year agreement with Frito Lay became IT
industry’s first facilities-management agreement.
1965
- Frederick W. Smith, an undergraduate at Yale University, wrote a
term paper about the economic inadequacy of the passenger routing
systems used by most airfreight shippers; wrote of the need for
shippers to have a system designed specifically for airfreight
that could accommodate time-sensitive shipments such as medicines,
computer parts and electronics; June 1971 - Federal
Express incorporated; August 1971 - bought
controlling interest in Arkansas Aviation Sales (Little Rock, AR);
April 17, 1973 - began operations with the launch of
14 small aircraft from Memphis International Airport; first night
- delivered 186 packages to 25 U.S. cities from Rochester, NY to
Miami, FL.
September 1970
- Paul Orfalea (nicknamed "Kinko" because of his kinky, curly
hair) and Bradley Krause (24), student in graphic arts and
photography class at Santa Barbara City College, opened printing
shop near University of California, Santa Barbara; 100 square
feet, single copier, offset press, film processing, small
selection of stationery and school supplies; 1975 -
24 Kinko's stores; 1979 - 72 stores; customer base
shifted from mostly academics to broad range of personal, business
customers; mid-1990s - more than 800 stores;
1996 - Clayton, Dubilier & Rice invested; 1999
- more than 1,000 locations and 25,000 employees; February
2004 - acquired by FedEx for $2.4 billion; April
2004 - name changed to FedEx Kinko's Office and Print
Services; more than 1,500 locations in 11 countries, 20,000 team
members.
January 20, 1975 - William Morris agent
Michael Ovitz left agency he joined in 1968; founded a new
agency; Creeative Artists Agency; developed into most powerful
firm in Hollywood.
1990 - Gary Hoover, Alta Campbell,
Patrick Spain, Alan Chai started The Reference Press; 1991
- published first book "Hoover's Handbook 1991: Profiles of Over
500 Major Corporations"; partnered with Sony to create first
electronic product: Hoover's Handbook Electronic Book for the Sony
Data Discman (flopped); 1992 - first online
distribution deals with LexisNexis, Bloomberg, AOL; signed
additional distribution deals with CompuServe, Apple, Microsoft,
AT&T; 1994 - Warner Books invested; firm launched
Hoover's Online (HOL); featured both free advertiser-supported,
for-pay premium access to Hoover's company information; 1996
- distributed information through more than 20 online, Web-based
services; changed name to Hoover's, Inc.; 1997 -
Infoseek, Media General invested in company; 1998 -
signed first e-commerce deal with Amazon.com; 2002 -
acquired by Dun & Bradstreet for $119 million.
(American Linen Supply),
Leonard J. Arrrington (1991).
From Small Beginnings: A History of
the American Linen Supply Company and Its Successors and Affiliates
(Salt
Lake City, UT: Steiner Corporation, 243 p.).
(Avis), Robert Townsend (1970).
Up the Organization (How
To Stop
the Corporation from Stifling People and Strangling Profits).
(New York, NY: Knopf, 202 p.). CEO of Avis-Rent-A-Car (1962-1965). Management.
(Avis), Robert Townsend (1984).
Further Up the Organization/How
Groups of People Working Together for a Common Purpose Ought to Conduct
Themselves for Fun and Profit. (New York, NY: Knopf, 254 p.).
CEO of Avis-Rent-A-Car (1962-1965). Management; Organization.
(Avis), Warren Avis (1986).
Take a Chance To Be First: The Secrets
of Entrepreneurial Success. (New York, NY: Macmillan, 222 p.).
Founder, Avis-Rent-A-Car. Avis-Rent-A-Car System; Success in business.
(Bachrach), Doug Collins ; introduction by Arthur M.
Schlesinger, Jr. (1992).
Photographed by Bachrach: 125 Years of American
Portraiture. (New York, NY: Rizzoli, 192 p.). Celebrities--United
States--Portraits; Portrait photography--United States--History.
(Booz Allen & Hamilton),
Jim Bowman (1984). Booz, Allen & Hamilton: Seventy Years of Client Service,
1914-1984. (New York, NY: Booz, Allen & Hamilton, 119 p.). Management
Consulting, Booz, Allen & Hamilton.
(Brink's), R.A. Seng [and] J.V. Gilmour.
(1959).
Brink's, The Money Movers; The Story of a Century of Service.
(Chicago, IL: Printed by the Lakeside Press, 128 p.). Brink's incorporated;
Money--United States--Transportation.
(Budget Rent a Car System-Australia), Bob Ansett with Robert Pullan
(1986).
Bob Ansett, An Autobiography. (Hartwell, Vic.: J. Kerr,
221 p.). Ansett, Bob, 1933- ; Businesspeople--Australia--Biography.
(Carlyle Group), Dan Briody (2003).
The Iron Triangle: Inside
the Secret World of the Carlyle Group. (New York, NY: Wiley, 240 p.).
Carlyle Group: Business and politics--United States; United States--Politics and
government--2001-.
(Creative Artists Agency), Stephen Singular (1996).
Power To Burn: Michael Ovitz and the New Business of Show Business.
(Secaucus, NY: Carol Pub. Group, 224 p.). Ovitz, Michael; Creative Artists
Agency--History; Theatrical agents--United States--Biography; Executives--United
States--Biography; Theatrical agencies--United States--History.
(Caudill, Rowlett, Scott), Eds. Jonathan King and Philip Langdon
; foreword by Ronald Skaggs (2002).
The CRS Team and the Business of
Architecture. (College Station, TX: Texas A&M University Press,, 325 p.).
Caudill, Rowlett, Scott--History; Architectural practice--United
States--Management; Architectural services marketing--United States;
Architecture--United States--Decision making; Group work in architecture;
Architects--United States--Interviews.
(Cintas Corporation), Richard T. Farmer with William Holstein
(2004).
Rags to Riches: How Corporate Culture Spawned a Great Company.
(Wilmington, OH: Orange Frazer Press, 244 p.). Founder (Cintas Corporation).
Farmer, Richard T., 1934- ; Cintas Corporation--History; Uniforms--United
States; Work clothes industry--United States.
(Communispond), Kevin R. Daley and Laura Daley-Caravella (2003).
Talk Your
Way to the Top: How To Address Any Audience Like Your Career Depends on It. (New York, NY: McGraw-Hill,
204 p.). Founder, CEO - Communispond Division of the Frontline Group. Business
presentations; Public speaking.
(Compugraphic Corporation), William W. Garth, IV (2001).
Entrepreneur: A Biography of William W. Garth, Jr. and the Early History of
Photocomposition. (Beverly, MA: W.W. Garth, 169 p.). Garth, William W.
(William Willis), 1915-1975; Garth family; Printers--United States--Biography.
(Creative Artists Agency), Stephen Singular (1996).
Power To Burn: Michael Ovitz and the New Business of Show Business.
(Secaucus, NY: Carol Pub. Group, 224 p.). Ovitz, Michael; Creative Artists
Agency--History; Theatrical agents--United States--Biography; Executives--United
States--Biography; Theatrical agencies--United States--History.
(Cromwell, Truemper, Levy Parker & Woodsmall), John J. Truemper,
Jr. (1985).
A Century of Service, 1885-1985, at the Firm of Cromwell,
Truemper, Levy, Parker & Woodsmall. (Little Rock, AR: August House, 119 p.).
Cromwell, Truemper, Levy, Parker & Woodsmall--Anniversaries, etc.; Architectural
firms--Arkansas--Anniversaries, etc.
(Davey Tree Expert Company), Robert E. Pfleger (1977).
Green Leaves: A History of the Davey Tree Expert Company. (Chester, CT:
Pequot Press, 194 p.). Davey Tree Expert Company, inc., Kent, Ohio -- History;
Trees, Care of -- United States -- History.
(DHL Iraq), Heyrick Bond Gunning (2004).
Baghdad Business
School: The Challenges of a War Zone Start Up. (London, UK: Eye Books, 256
p.). Business Consultant. Gunning, Heyrick Bond; Baghdad (Iraq)--Social life and
customs; Iraq War--business; Business Services.
(DoubleClick Inc.), Kevin O'Connor with Paul B. Brown (2003).
The Map of Innovation: Creating Something Out of Nothing. (New York, NY:
Crown Business, 226 p.). Chairman. DoubleClick, Inc.; Technological innovations
Management; Creative ability in business; Strategic planning; Corporations
Growth.
(Dun & Bradstreet), Roy A. Foulke (1941).
The Sinews of American
Commerce. (New York, NY: Dun & Bradstreet, Inc., 418 p.). Credit--United
States. Published by Dun & Bradstreet, inc., on the occasion of its 100th
anniversary, 1841-1941.
(Dun & Bradstreet), James D. Norris (1978).
R. G. Dun & Co.,
1841-1900: The Development of Credit-Reporting in the Nineteenth Century.
(Westport, CT: Greenwood Press, 206 p.). R.G. Dun & Company.
(Dun & Bradstreet), J. Wilson Newman with Guyon Knight III
(1996).
For What Do We Labor?: A Life's Values from Childhood to Chairman
of Dun & Bradstreet & Beyond: J. Wilson Newman's Autobiography. (Richmond,
VA: Whetstone Ventures, 264 p.). Newman, J. Wilson; Dun and Bradstreet, Inc.;
Businessmen--United States--Biography; Values.
(Edison Schools Inc.), Kenneth J. Saltman (2005).
The
Edison Schools: Corporate Schooling & the Assault on Public Education.
(New York, NY: Routledge, 192 P.). Assistant Professor of Social and Cultural
Foundations in Education (DePaul University). Edison Schools Inc.--Case
studies; Privatization in education--United States--Case studies; Business
education--United States--Case studies.
(Edison Schools), Chris Whittle (2005).
Crash Course: Imagining the Future of American Public Education. (New
York, NY: Riverhead Books, 288 p.). Founder of Edison Schools (leading charter
school company) and Channel One. Edison Schools Inc.; Privatization in
education--United States; Public schools--United States.
(EDS - founded 1962), Doron P. Levin (1989).
Irreconcilable Differences:
Ross Perot Versus General Motors. (Boston, MA: Little, Brown, 357 p.).
Perot, H. Ross, 1930- ; General Motors Corporation; Electronic Data Systems
Corporation; Consolidation and merger of corporations--United States--Case
studies.
(EDS), Todd Mason (1990).
Perot: An Unauthorized Biography. (Homewood,
IL: Business One Irwin, 316 p.). Perot, H. Ross, 1930- ; Businessmen--United
States--Biography.
(Enterprise Rent-A-Car), Stan Burns (1997).
Exceeding Expectations: The Enterprise Rent-A-Car Story. (Lyme, CT:
Greenwich Pub. Group, unpaged). Enterprise
Rent-A-Car--History; Automobile leasing and renting--United States--History;
Lease and rental services--United States--History.
(Enterprise Rent-A-Car), Kirk Kazanjian; foreword by Andrew C.
Taylor (2007).
Exceeding Customer Expectations: What Enterprise, America’s #1 Car Rental
Company, Can Teach Us About Creating Lifetime Customers. (New York, NY:
Currency Doubleday, 256 p.). Enterprise Rent-A-Car; Customer services--United
States. How Enterprise consistently outperforms, outsmarts
competition; philosophy: "Take care of your customers and employees first, and
the profits will follow."
(Executive Recruiting), Allan J. Cox (1973).
Confessions of a Corporate Headhunter. (New York, NY: Trident Press, 189
p.). Executives--Recruiting.
(Executive Recruiting), John Wareham (1980).
Secrets of a Corporate Headhunter. (New York, NY: Atheneum, 280 p.).
Executives.
(Executive Recruiting), John A. Byrne (1986).
The Headhunters. (New York, NY: Macmillan, 280 p.). Journalist (Business
Week). Executive Recruiting. A look at the culture and conduct of the largest
international executive recruiting firms.
(Executive Recruiting), Lester Korn (1988).
The Success Profile: A Leading Headhunter Tells You How To Get to the Top.
(New York, NY: Simon & Schuster, 287 p.). Executive ability;
Executives--Recruiting; Chief executive officers--Recruiting; Success in
business; Corporate culture.
(Executive Recruiting), Stephanie Jones;
foreword by Peter Parker (1989).
The Headhunting Business. (Houndmills, Basingstoke, UK: Macmillan, 283
p.). Executives -- Great Britain -- Recruiting; Employment agencies -- Great
Britain; Professional employees -- Great Britain -- Recruiting
(Farebrother), John Butland Smith (1999).
Farebrother: A Property Business over Two Hundred Years, 1799-1999.
(Stamford, UK: Shaun Tyas, 118 p.). Farebrother (Firm) -- History; Surveyors --
England -- London -- History -- 19th Century; Surveyors -- England -- London --
History -- 20th Century.
(FedEx), Robert A. Sigafoos with Roger R.
Easson (1988).
Absolutely Positively Overnight!: The Unofficial Corporate
History of Federal Express. (Memphis, TN: St. Lukes Press, 190 p. [2nd
ed.]). Federal Express Corporation; Express service--United States.
(FedEx), Vance H. Trimble (1993).
Overnight Success:
Federal Express and Frederick Smith, Its Renegade Creator (New York, NY:
Crown, 342 p.). Smith, Fred, 1944- ; Federal Express Corporation--History;
Businessmen--United States--Biography; Express service--United
States--History.
(FedEx), Michael Basch (2002). Customer
Culture: How Fed Ex and Other Great Companies Put the Customer First Every Day.
(Upper Saddle River, NJ: Prentice Hall PTR, 304 p.). Corporate culture;
Organizational effectiveness; Quality of work life; Customer loyalty;
Corporate culture--Case studies; Organizational effectiveness--Case studies.
(FedEx), Madan Birla (2005).
FedEx Delivers: How the World's Leading Shipping Company Keeps
Innovating and Outperforming the Competition. (Hoboken,
NJ: Wiley, 215 p.). 22-Year FedEx Employee; Managing Director and Preceptor in
FedEx Leadership Institute. Federal Express Corporation--Management; Express
service--Management.
(FedEx), Roger Frock (2006).
Changing How the World Does Business: FedEx’s Incredible Journey to Success:
The Inside Story. (San Francisco, CA: Berrett--Koehler, 250 p.).
Federal Express Corporation--History; Express service--United States--History.
Real-life hardships, hard-fought triumphs - how FedEx overcame
huge odds to become one of world's greatest success stories, changed way world does business.
(Fly Clean), Eddie Hinton as told to Lynne
Washburn (1988).
Locker Room to Boardroom: Super Bowl Player Eddie Hinton's
Strategies for Tackling Life's Choices, Challenges, and Changes. (Sugar
Land, TX: Candle Pub. Co., 183 p.). Founder (Fly Clean). Hinton, Eddie, 1947-
; Hinton, Eddie, 1947- ; Football players--United States--Biography;
Businesspeople--United States--Biography; Football players; Businesspeople;
African Americans--Biography.
(Harlem Office Supply, Inc.), Dorothy
Pitman Hughes (2000).
Wake Up and Smell the Dollars! Whose Inner-City Is This Anyway!: One Woman's
Struggle Against Sexism, Classism, Racism, Gentrification, and the Empowerment
Zone. ( Phoenix, AZ: Amber Books, 214 p.). CEO of Harlem Office
Supply, Inc. Hughes, Dorothy Pitman; African American business enterprises;
Small business--United States; Enterprise zones; Women-owned business
enterprises; African American businesspeople--Biography.
(Herman Miller - origins to 1905 as
Star Furniture Company in Zeeland, MI; renamed Michigan Star Furniture Company
Michigan Star Furniture Company in 1909, hires D.J. De Pree as clerk (named
President in 1919); renamed Herman Miller Furniture Company in 1923 when De
Pree convinces his father-in-law, Herman Miller, to purchase the majority
ownership),
Hugh De Pree (1986).
Business as Unusual:
The People and Principles at Herman Miller (Zeeland, MI: Herman Miller, 197
p.). Herman Miller, Inc.--History; Furniture industry and trade--United
States--History.
(Herman Miller), Jeffrey L. Cruikshank and Clark Malcolm (1994).
Herman Miller, Inc.: Buildings and Beliefs. (Washington, DC: American
Institute of Architects Press, 159 p.). Journalist. Architectural Services
Marketing, Corporate Image.
(Holabird & Roche), Robert Bruegmann (1997).
The Architects and the City: Holabird & Roche of Chicago, 1880-1918.
(Chicago, IL: University of Chicago Press, 540 p.). Chair of and Professor in
the Department of Art History (University of Illinois at Chicago). Holabird &
Roche(Chicago, Ill.); Chicago school of architecture (Movement);
Architecture--Illinois--Chicago; Chicago (Ill.)--Buildings, structures, etc.
(Kaplan Educational Centers), Stanley H. Kaplan with Anne Farris
(2001).
Stanley H. Kaplan, Test Pilot: How I Broke Testing Barriers for Millions of
Students and Caused a Sonic Boom in the Business of Education. (New
York, NY: Simon & Schuster, 175 p.). Kaplan, Stanley H. (Stanley Henry), 1919- ;
Kaplan Educational Centers (Firm : New York, N.Y.); Teachers--United
States--Biography; Educational tests and measurements--United States.
(Kinko's), Paul Orfalea, Ann Marsh (2005).
Copy This!: Lessons From A Hyperactive Dyslexic Who Turned A Bright Idea Into
One Of America's Best Companies. (New York, NY: Workman Publishing
Company, 248 p.). Founder, Kinko's Copies. Orfalea, Paul; Kinko's.
(W. A. Krueger Company), Robert W. Wells and Robert A. Klaus
(1974).
We Have with Us Today; W. A. Krueger Co., 1934-1974. (Scottsdale,
AZ: W. A. Krueger Co., 219 p.). Krueger (W. A.) Company; Scottsdale
(Ariz.)--Imprints.
(Kwik-Kopy Corporation), Edited by Peggy Palmer (1981).
An
American Original: The Story of Kwik-Kopy Printing. (Houston, TX: D.
Armstrong Co., 138 p.). Kwik-Kopy Corporation--History; Printing
industry--United States--History; Printers--United States--Biography.
(Arthur D. Little, Inc. - founded 1886), E.J. Kahn, Jr. (1986).
The Problem Solvers: A History of Arthur D. Little, Inc. (Boston, MA:
Little, Brown, 234 p.). Arthur D. Little, Inc. -- History.
(Management Consulting), John Micklethwait, Adrian Wooldridge
(1996).
The Witch Doctors: Making Sense of the Management Gurus. (New
York, NY: Times Books, 369 p.). Business Editor. Management Editor (Economist).
Industrial management; Comparative management. Assessment of the
management-advice industry.
(Management Consulting), Eileen C. Shapiro (1996).
Fad
Surfing in the Boardroom: Managing in the Age of Instant Answers. (Reading,
MA: Addison-Wesley, 254 p.). Management.
(Management Consulting), James O'Shea and Charles Madigan
(1997).
Dangerous Company: The Consulting Powerhouses and the Businesses They
Save and Ruin. (New York, NY: Times Business, 355 p.). Business consultants.
(Management Consulting), Stuart Crainer (1998).
The Ultimate
Book of Business Gurus: 110 Thinkers Who Really Made a Difference. (New
York, NY: AMACOM, 314 p.). Management; Business; Executives; Business
consultants.
(Management Consulting), Lewis Pinault (1999).
Consulting
Demons: Inside the Unscrupulous World of Global Corporate Consulting. (New
York, NY: HarperBusiness, 288 p.). Ex-Boston Consulting Group, Gemini Consulting
and Coopers & Lybrand. Business consultants; Business consultants--Professional
ethics.
(Management Consulting), Chris Argyris (2000).
Flawed Advice and the Management Trap: How Managers Can Know When They’re
Getting Good Advice and When They’re Not. (New York, NY: Oxford
University Press, 262 p.). James Bryant Conant Professor of Education and
Organizational Behavior (Harvard Business School). Business consultants;
Management; Error. How and why so much of today's business
advice (on leadership, learning, change, employee commitment) is flawed, and how
managers and executives can better evaluate advice given to their firms.
(Management Consulting), David H. Maister, Charles H. Green and
Robert M. Galford (2000).
The Trusted Advisor. (New York, NY: Free Press,
240 p.). Business consultants.
(Management Consulting), Michael Ferguson (2002).
The Rise of
Management Consulting in Britain. (Burlington, VT: Ashgate, 289 p.).
Management Consulting.
(Management Consulting), eds. Matthias Kipping and Lars Engwall
(2002).
Management Consulting: Emergence and Dynamics of a Knowledge Industry.
(New York, NY: Oxford University Press, 267 p.). Business consultants.
(Management Consulting), David Craig (2005).
Rip-Off! The Scandalous Inside Story of the Management Consulting Money Machine.
(London, UK: Original Book Co., 32o p.). Pseudonym for Neil Glass (20 years in
consulting). Business consultants; Business consultants--Professional ethics.
(Management Consulting), Martin Kihn (2005).
House of Lies:
How Management Consultants Steal Your Watch and Then Tell You the Time: A True
Story. (New York, NY: Warner Books, 288p.). Senior Associate (Booz Allen
Hamilton). Business Consultants.
(Management Consulting), Christopher D. McKenna (2006).
The World's Newest Profession: Management Consulting in the Twentieth Century.
(New York, NY: Cambridge University Press, 370 p.). University Lecturer in
Management Studies (Said Business School), Fellow of Brasenose College (Oxford
University). Business consultants--United States; Consulting firms--United
States. How elite consulting firms expanded after U.S.
regulatory changes in 1930s, changed giant corporations,
nonprofits, state in 1950s, why became so influential in the global economy
after 1960.
(Manpower Inc.), Louise Hodgson (1969).
Elmer L. Winter, The Manpower Man. (Minneapolis, MN: Denison, 184 p.).
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